Introduction
These terms of use are entered into by and between you and Givers Health, Inc. (“Givers Health”, “we” or “us”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use” or “Terms of Service”), govern your access to and use of givers.health (the “Website”), including any content, functionality and services offered on or through the Website, whether as a guest or a registered user.Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, which is incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.This Website is offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions. By using this Website, you represent and warrant that you are of legal age to form a binding contract with Givers Health and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.
1. Changes to the Terms of Use
We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.
2. Accessing the Website and Account Security
We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
You are responsible for:
Making all arrangements necessary for you to have access to the Website.
Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.
To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.
3. Intellectual Property Rights
The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Givers Health, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.You may store files that are automatically cached by your Web browser for display enhancement purposes.You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution. You must not:Modify copies of any materials from this site.Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site. You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website without or prior written consent.If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by Givers Health. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.
4. Trademarks
The Givers Health name and all related names, logos, product and service names, designs and slogans are trademarks of Givers Health or its affiliates or licensors. You must not use such marks without the prior written permission of Givers Health. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
5. Prohibited Uses
You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).For the purpose of exploiting, harming or attempting to exploit or harm others in any way, including minors by exposing them to inappropriate content, asking for personally identifiable information or otherwise.To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards set out in these Terms of Use.To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation. To impersonate or attempt to impersonate Givers Health, a Givers Health employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm Givers Health or users of the Website or expose them to liability. Additionally, you agree not to:Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.Use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.Use any device, software or routine that interferes with the proper working of the Website.Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful. Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.Otherwise attempt to interfere with the proper working of the Website.
6. User MessagesThe Website may contain interactive features (collectively, “Interactive Features”) that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively, “User Messages”) on or through the Website.All User Messages must comply with the Content Standards set out in these Terms of Use.Any User Messages you post to the site will be considered non-confidential and non-proprietary. By providing any User Messages on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for according to your account settings and the right to incorporate all or any part of your User Messages into any of our products and services.You represent and warrant that:You own or control all rights in and to the User Messages and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.All of your User Messages do and will comply with these Terms of Use. You understand and acknowledge that you are responsible for any User Messages you submit or contribute, and you, not Givers Health, have fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.We are not responsible, or liable to any third party, for the content or accuracy of any User Messages posted by you or any other user of the Website.7. Monitoring and Enforcement; TerminationWe have the right to:Remove or refuse to post any User Messages for any or no reason in our sole discretion.Take any action with respect to any User Message that we deem necessary or appropriate in our sole discretion, including if we believe that such User Message violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public or could create liability for Givers Health.Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.Terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms of Use. Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS GIVERS HEALTH AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.However, we cannot review material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.8. Content StandardsThese content standards apply to any and all User Messages and use of Interactive Features. User Messages must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Messages must not:Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our
Privacy Policy.Be likely to deceive any person.Promote any illegal activity, or advocate, promote or assist any unlawful act.Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.Impersonate any person, or misrepresent your identity or affiliation with any person or organization.Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
9. Copyright InfringementWe take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from the Website infringes your copyright, you may request removal of those materials (or access to them) from the Website by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (
17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:Your physical or electronic signature.Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website, a representative list of such works.Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.Adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address).Include both of the following statements in the body of the DMCA Notice:
“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”“I hereby state that the information in this DMCA Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.” Our designated Copyright Agent to receive DMCA Notices is:Tara English, Chief Executive Officer1423 Broadway #1014, Oakland, CA 94612legal@givers.health If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.Please be aware that if you knowingly materially misrepresent that material or activity on the Websites is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.
Repeat Offenders: We reserve the right to, in appropriate circumstances, disable and/or terminate the accounts of users who are repeat infringers or otherwise prevent them from posting any future User Messages.10. No Medical or Legal Advice; Reliance on Information PostedThe information presented on or through the Website, including, without limitation, text, copy, audio, video, photographs, illustrations, graphics & other visuals, is made available for general information purposes only. It does not constitute or replace any professional medical advice, diagnosis, treatment, or recommendation of any kind. You should always seek the advice of a qualified healthcare professional with any questions or concerns you may have regarding the care or medical needs of yourself or your loved ones.The information provided on the Website, including, without limitation, text, copy, audio, video, photographs, illustrations, graphics & other visuals, does not, and is not intended to, constitute legal advice. Instead, all such information is for general informational purposes only. You should contact your attorney to obtain advice with respect to a particular legal matter. You should not act or refrain from acting on the basis of any information on the Website without first seeking legal advice from counsel in the relevant jurisdiction. Only your individual attorney can provide assurances that the information and other materials available on the Website is applicable or appropriate to your particular situation. Use of, and access to, the Website or any of the resources contained on the Website do not create an attorney-client relationship between You and Givers Health.We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.This Website includes content provided by third parties, including materials provided by other users, third-party licensors, and Care Coaches. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Givers Health, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Givers Health. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.”11. Not for EmergenciesOur Website is not for medical emergencies or other urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Website. If you believe you or your loved one have an emergency or other life-threatening situations, call 9-1-1 immediately.You should always seek emergency help or follow-up care when recommended by an appropriate healthcare professional or when otherwise needed. You should continue to consult with an appropriate healthcare professional as they may recommend. Always seek the advice of an appropriate healthcare professional concerning questions you may have regarding a medical condition before stopping, starting, or modifying any treatment or medication for you or a loved one.12. Changes to the WebsiteWe may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.13. Information About You and Your Visits to the WebsiteAll information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.14. Online Purchases and Other Terms and ConditionsYou may be able to order one or more additional services or upgrades on our Website. You agree that your order is an offer to license such services or upgrades, under these terms or other terms that may be made available for such services or upgrades. All orders must be accepted by us or we will not be obligated to license the services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with the details of the services or upgrades you have ordered.All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged for a service or upgrade will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges, and all such taxes and charges will be itemized before payment is made and will further itemized in your confirmation email.Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order and before we make the additional services or upgrades available to you. We accept all major credit cards for purchases. You represent and warrant that: (i) the credit card information you supply to us is true, correct, and complete; (ii) you are duly authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order. All fees for orders for additional services or upgrades are non-refundable and your use of the additional services or upgrades are non-transferable.15. Linking to the WebsiteYou may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part. We reserve the right to withdraw any permission to link to our Website without notice.16. Links from the WebsiteIf the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.17. Geographic RestrictionsThe owner of the Website is based in the state of California in the United States. We provide this Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.18. Disclaimer of WarrantiesYou understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER GIVERS HEALTH NOR ANY PERSON ASSOCIATED WITH GIVERS HEALTH MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER GIVERS HEALTH NOR ANYONE ASSOCIATED WITH Givers Health REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.GIVERS HEALTH HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.19. Limitation on LiabilityIn no event will Givers Health, its affiliates or their respective licensors, service providers, employees, agents, officers or directors be liable for consequential, indirect, incidental, special, exemplary, special, punitive, or enhanced damages arising out of, or relating to, and/or in connection with your use, or inability to use, the Website, any Website’s linked to it, any content on the Website or such other Websites, or any services obtained through the Website or such other Websites, including, but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business, loss of use, loss of goodwill, regardless of: (a) whether such damages were foreseeable; (b) whether or not Givers Health was advised of the possibility of such damages; and (c) the legal or equitable theory (contract, tort, or otherwise) upon which the claim is based.In no event shall Givers Health’s aggregate liability arising out of or related to this agreement, whether arising out of or related to breach of contract, tort (including negligence) or otherwise, exceed the total of the amounts paid to Givers Health for your access to, and use of, the Website pursuant to this agreement in the twelve (12) period preceding the event giving rise to the claim.The limitation of liability provisions set forth in this Section 20 shall apply even if your remedies under this Agreement fail their essential purpose. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.20. IndemnificationYou agree to defend, indemnify and hold harmless Givers Health, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, your User Messages, any use of the Website’s content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website.21. Governing Law and JurisdictionAll matters relating to the Website and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction).Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of California in each case located in the City of Oakland and County of Alameda. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
In any dispute, neither you nor Givers Health will be entitled to join or consolidate claims by or against other Givers Health users in court or otherwise participate in any claim as a class action representative, class member, or in a private attorney general capacity.22. Limitation on Time to File ClaimsANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.23. Waiver and SeverabilityNo waiver by Givers Health of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Givers Health to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.24. Entire AgreementThe Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Givers Health, Inc. with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.25. Your Comments and Concerns; FeedbackThis website is operated by Givers Health, Inc.; 1423 Broadway #1014; Oakland, CA 94612; (510) 603-5030; legal@givers.health.All other feedback comments, requests for technical support and other communications relating to the Website (including requests or suggestions for new features or functionality related to our Website) (collectively, “
Feedback”) should be directed to: legal@givers.health. You assign to us all right, title, and interest in, and we are free to use, without any attribution or compensation to any party, any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, for any purpose whatsoever, although we are not required to use any Feedback. Last Modified: March 2, 2022
1. Introduction
This Privacy Policy describes how Givers Health collects and uses Personal Data about you through the use of our Website and through email, text, and other electronic communications between you and Givers Health.
Givers Health, Inc. (“Givers Health,” “us,” or “we”) respect your privacy and is committed to protecting it through our compliance with this policy.
This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit the website givers.health (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. Our use of your Personal Data may be further limited by a HIPAA Business Associate Agreement entered into between us and the health organization that provides access to our Website and our services to you. If anything in this Privacy Policy conflicts with HIPAA or a HIPAA Business Associate Agreement, we will comply with the terms of HIPAA and the HIPAA Business Associate Agreement where applicable.
This Privacy Policy applies to information we collect:
– on our Website; and
– in email, text, and other electronic messages (including phone calls) between you and our Website.
It does not apply to information collected by:
– us offline or through any other means, including on any other website operated by Givers Health or any third party; or
– any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.
2. Children Under the Age of 18
Our Website is not intended for use by children under 18 years of age. No one under age 18 may directly provide any information to the Website. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Website or on or through any of its features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 18, please contact us at through the Contact Information below.
3. Information We Collect About You and How We Collect It
We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.
Generally
We collect several types of information from and about users of our Website (“Personal Data”):
- by which you may be personally identified, such as name, postal address, e-mail address, and telephone number;
- that is about you but individually does not identify you, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to our Website, error information clickstream data, and other communication data and the resources that you access and use on the Website; and/or
- about your internet connection, the equipment you use to access our Website and usage details, IP addresses, operating system, and browser type.
We collect this information:
- directly from you when you provide it to us;
- automatically as you navigate through the Website, for example, information collected through cookies, web beacons, and other tracking technologies; and
- from third parties, such as your Navigator.
Information You Provide to Us
The information we collect on or through our Website is:
- information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, interacting with your Navigator, or requesting further assistance through our 24/7 caregiver support platform. We may also ask you for information when you report a problem with our Website;
- records and copies of your correspondence (including email addresses), if you contact us; and
- information that you provide in your private case file.
You also may provide information to be published or displayed (hereinafter, “posted”) to be transmitted to a select group of other users of the Website or third parties (collectively, “User Messages”). Your User Messages are posted on and transmitted to others at your own risk. Although you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Messages. Therefore, we cannot and do not guarantee that your User Messages will not be viewed by unauthorized persons.
On occasion and solely with your permission, we may also publish feedback about our services and your Navigator that you provide on our Website or elsewhere.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns as described above.
The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
- estimate our audience size and usage patterns;
- store information about your preferences, allowing us to customize our Website according to your individual interests;
- speed up your searches; and
- recognize you when you return to our Website.
The automated data collection technologies we use include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our Website. You can find more information about cookies at http://www.allaboutcookies.org.
- Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Givers Health, for example, to count users who have visited those pages or opened an email and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).
- Third Party Cookies. Some content on our Website is served by third parties, including advertisers, ad networks and servers, content providers, application providers, and social media sites. With your consent, these third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you access our Website. The information they collect may be associated with your Personal Data or they may collect information, including Personal Data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising and other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about advertisement or other targeted content, you should contact the responsible provider directly. For information on how you can consent or withdraw your consent to receive targeted advertising from many providers, please see Choices About How We Use and Disclose Your Information.
4. How We Use Your Information
Our Website may be used to help with the care of a loved one. However, our Website is not intended for use directly by children under the age of 18 and children under the age of 18 are not permitted to use our Website. We will remove any information from a child under the age of 18 if we become aware of it.
- provide our Website to you;
- provide you with information you request from us;
- enforce our rights arising from contracts;
- notify you about changes; and
- provide you with notices about your account
We use information that we collect about you or that you provide to us, including any Personal Data:
- to present our Website and their contents to you;
- to provide you with information, products, or services that you request from us;
- to inform your Navigator of new information;
- to fulfill any other purpose for which you provide it;
- to provide you with notices about your account, including expiration and renewal notices;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- to notify you about changes to our Website or any products or services we offer or provide though them;
- to allow you to participate in interactive features on our Website;
- in any other way we may describe when you provide the information; and
- for any other purpose with your consent.
We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you. If you wish to opt-out of this use, you may do so at any time by logging into the Website and adjusting our user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email through the Contact Information below. For more information, see Choices About How We Use and Disclose Your Information.
5. Disclosure of Your Information
We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. We disclose your Personal Data to a few third parties, including:
- the healthcare organization that provides the Givers Health service or benefit to you
- our subsidiaries and our affiliates;
- our third-party service providers that we use to support our business;
- to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form;
- to comply with our legal obligations;
- to enforce our rights; and
- with your consent.
We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose Personal Data that we collect or you provide as described in this Privacy Policy:
- to the healthcare organization that provides Givers Health as a service or benefit to you;
- to our subsidiaries and affiliates;
- to contractors, service providers, and other third parties we use to support our business;
- to your Navigator;
- to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Givers Health, Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Givers Health, Inc. about our Website’s users is among the assets transferred;
- to fulfill the purpose for which you provide it;
- for any other purpose disclosed by us when you provide the information; and
- with your consent.
We may also disclose your Personal Data:
- to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Givers Health, Inc., our customers, or others. This includes exchanging information with other companies and organizations such as law enforcement or other regulatory authorities.
6. Choices About How We Use and Disclose Your Information
We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Data for third parties to advertise to you, our advertising to you, and other targeted advertising.
We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
- Offers from Givers Health. Unless you opt out, we may use your contact information to promote our own or third parties’ products and services. If you wish to opt-out to such use, you can check the relevant box located on the form on which we collect your Personal Data or otherwise give you this choice. If you wish to change your choice, you may do so at any time by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by contacting us through the Contact Information If we have sent you a promotional email, you may click the unsubscribe link to be omitted from future email distributions. This opt out does not apply to information provided to Givers Health as a result of transactions on the Website or communications with your Navigator.
7. Accessing and Correcting Your Information
You can review and change your Personal Data by logging into the Website and visiting your account profile page.
You can review and change your Personal Data by logging into the Website and visiting your account profile page. You may also contact us through the Contact Information below to request access to, correct or delete any Personal Data that you have provided to us. We cannot delete your Personal Data except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your Personal Data from the Website, copies of your Personal Data may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Information, is governed by our Terms of Use.
8. Do Not Track Signals
We may use automated data collection technologies to track you across websites. We currently do not honor do-not-track signals that may be sent by some browsers.
We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
9. Data Security
Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Data. You can help protect your Personal Data and other information by keeping your password to our Websites confidential.
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you require a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website except where required by law.
10. Changes to Our Privacy Policy
We will post any changes to our Privacy Policy on our Website. If we make material changes to our Privacy Policy, we may notify you of such changes through your contact information and invite you to review (and accept, if necessary) the changes.
We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website’ home page. If we make material changes to how we treat our users’ Personal Data, we will notify you by email to the email address specified in your account and/or through a notice on the Website’ home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.
11. Contact Information
You may contact us through the contact information below or through the “Contact Us” information on our Website.
If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact through the contact information below or through the “Contact Us” information on our Website.
To contact Givers Health:
Givers Health, Inc
1423 Broadway #1014
Oakland, CA 94612 USA
(510) 603-5030
privacy@givers.health